Support Overview

We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:

1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).


Context Help


Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP.




Video Tutorials


We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.



Help Center


This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database.



Ticketing System


If you still haven't found the answer to your question in the Help Center, we suggest that you use our Ticketing System.



2. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.

3. BY PHONE. YOU CAN CONTACT US AT:

US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213

Phone support work hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

Please, prepare your account information in advance when calling us to request help.

4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.

 

IMPORTANT!!! If you are a client of Hurray Host and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.